Returns & Exchanges

At The Grocery Outlet Shop, we prioritize the freshness of your pantry staples and offer a hassle-free refund process for any items that do not meet our quality standards. Due to the perishable nature of our products, returns must be initiated within 7 days of delivery to ensure a prompt resolution.

Return Process

• 1.
  Inspect Your Delivery

  Thoroughly check your grocery items upon arrival for any signs of damage, expiration, or incorrect fulfillment.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photos of the items you wish to return or exchange.

• 3.
  Verification Process

  Our quality assurance team will review your request within 24 hours to verify eligibility for a refund or replacement.

• 4.
  Receive Your Credit

  Once approved, a refund will be issued to your original payment method or as store credit, depending on your preference.